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Ask The Ninjas

FAQs About Cleaning Services

FREQUENTLY ASKED QUESTIONS

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Cleaning Ninjas has been providing house cleaning services in Lincoln and Omaha, Nebraska for many years, and have compiled a list of some of the most frequently-asked questions about our business. Please take a moment to browse — you may find the answers you’re searching for.

In order to maximize efficacy for the ninjas, we highly encourage putting away your belongings so we can get to and clean every corner of the space. 

If you are flexible on time of day, it is our pleasure to clean your home whatever day of the week you prefer. The only exception to this is if you live in an outlying town around Lincoln and Omaha (such as Seward or Gretna.) We try to group our clients’ homes by area.
That is completely up to you. The majority of our regular clients keep a key or garage code on file with our office, and their houses are stealthily clean when they arrive home.
That is the question. The answer is to be a Cleaning Ninja. (Or to invest in one!)

It depends on if you are a one-time honorable client or an honorable client with recurring appointments. When our Ninjas arrive at a one-time or move-in/out home that is going to take more than one labor hour than estimated extra to clean, we will call you and get your permission to proceed. Should this occur with a client who has scheduled regular cleaning appointments, we will give you a call after the first few months of service and let you know that your home takes longer to clean than anticipated. However, this has happened very rarely in our years of business.

We are the only cleaning company in Nebraska that inspects 100% of the houses we clean, for every single appointment. Each team is led by a supervisor who reviews the house against her Excellence Checklist to ensure every area is completed with quality.
Yes, Cleaning Ninjas are fully-insured and all Ninjas are full-time employees of the organization, not contractors.